It’s been a fantastic year for eSignatures. From industry milestones to personal SignEasy ones, where Apple recently included our demo version among the pre-installed apps on Apple devices at its 400+ retail stores – there’s a lot to be thankful for. Electronic signatures are a technological take to traditional signatures, much like the Thanksgiving dinner itself. There are the constants, and then there are the improvisations and even the changes. Here’s how we think Thanksgiving and eSignatures with SignEasy have certain things in common.
Pick the dinner most convenient to you
Thanksgiving dinners are all about loved ones coming together – whether it is over a five-course traditional Turkey meal, or the only dish you know how to cook. It’s a meal that’s best suited for you. Just like SignEasy. Choose the platform you use to sign a document – whether it is iOS, Android or Web.
What’s new this Thanksgiving?
With a mix of traditional treats and new experiments or catching up with exciting news of those around the table, Thanksgiving is a perfect time to share and be thankful. At SignEasy, our user responses drive our new features, and we’ve had them coming all this year. Which reminds me, did you check our new integration with Gmail ?
Making it a hassle-free holiday
Quick and easy are the two words every host loves to hear when it comes to preparation. At SignEasy, we make signing on documents a breezy experience. You can be at Thanksgiving dinner, and have to sign an urgent document – just install SignEasy in a few easy steps, and you can read, sign, and send the document in a matter of minutes.
Placing extra place mats and chairs around the table is a given during Thanksgiving meals. And when it comes to important documents, you can always opt for features such as 2nd, 3rd party signatures or freestyle feature for unlimited signatures on a document for all instances that need more than one sign off.
Keep the preps going on the move
What’s better than multitasking is the ability to do so on the move. Whether it be signing documents, or planning the evening’s desert.
Here’s wishing you a happy Thanksgiving, and if you need to sign that pending/urgent document, feel free to Try out SignEasy Today
About a month back, we heard from the Apple team, asking us to send a demo version of the SignEasy iOS application. Our product & engineering teams were at it right from that moment, and shipped the version, bundled with curiosity and excitement.
And now, over the last week, we have had our users reaching out to us telling us that they spotted the SignEasy demo application preinstalled in the Apple devices at the Apple retail stores.
So all we have to tell you here is that, we are now in your neighborhood, residing on your favorite Apple devices. Get you hands on SignEasy’s simple, quick and Apple-loved document signing experience when you happen to visit one of the 400+ Apple Stores across the world. We’ll wait to hear about it at firstname.lastname@example.org.
Until then, you can always get started by signing up here.
Since the launch of SignEasy for Web a few months ago, one of the top feature requests from our users has been that of seamless integration with Google Drive. We decided to put some action behind it and are pleased to announce that now millions of Google Apps users can sign documents much easier and seamlessly with SignEasy from their favorite browser (Chrome, Firefox, Safari).
Here is a quick lowdown on how to get going with it!
How to Install the App?
If you are a Gmail user or a Google Drive user, go to Google Apps Marketplace , search for “SignEasy”, click on Install App , hit Continue to give SignEasy permission to install the app and you are Done!
For all enterprise users, it’s a one-time installation by your administrator. The admin can search for SignEasy on Google Apps Marketplace, install SignEasy and give access to all of your team members or selectively to a ist of members. This avoids the need for installation by individual members of the organization. For more details, head over to the instructions.
How to Use the App?
There are two ways to open a file.
When you receive an email with an attachment, you’ll see a thumbnail of the attachment at the bottom of your message. Clicking on the thumbnail will then display the attachment in a full-screen. From here, you can interact with the file right from your Gmail inbox, with no need to download the file. Click “Open With” on the top menu of the screen to select SignEasy.
From Google Drive
Go to drive.google.com.
Right-click on any file that you want to sign such as an Word, Excel spreadsheet, or a pdf document.
Hover over “Open with” and select the SignEasy app.
This will the open the file with your SignEasy account. Select “Self sign” or “Request for a signature” based on your use.
Now, you may ask why should you be using this. The answer is fairly simple and the one you love – for convenience. If you’re more accustomed to living in the browser and share data using Google Drive, then this will certainly make document signing a breeze for you. Another, and certainly a big advantage of using the Drive app for SignEasy is that you can enjoy the functionality in any web browser while being signed into your Google account.
Time to give the SignEasy for Google Drive a spin and let us know what you think!
As you would know, SignEasy for Web has been around for over a couple of months now and the user feedback has kept us delighted.
This feedback suggests that one of the user-loved aspects is the different signature options we have provided for our customers. This was our way of saying thanks to our users and making their lives easier by giving them a set of signature options. For the uninitiated, here’s a quick recap.
The default option we provided was the Draw feature. You can use your touchpad, mouse or other tracking devices to draw your signature on the canvas as shown above. Draw your best signature and hit OK to start adding it in the document. You might want to select Save as Primary Signature to save it for later use.
If you are finding that drawing a signature with your mouse or trackpad is compromising the aesthetic appeal of it, fear not. We have 4 stylized fonts where you can type your name and choose from the options provided. This would help you if you’re in rushed for time or finding it difficult to sign on your trackpad or with the mouse.
Sign via Mobile
This is my favourite signature option in SignEasy for Web. Why? Because this is as close as you can get to add a signature online that matches the perfection you have achieved. For those perfectionists out there, who want to add the best signatures every single time they sign a document, pay attention.
Select the Sign via Mobile option, and enter your email address, or the one with which you are logged into on your mobile. When you have sent the link, open your inbox on your mobile where you can find the link to draw your signature on the mobile. Click on the link to open a signing canvas on your mobile, and sign with style. Once you’re done, select OK, where the signature captured on your mobile device will appear on SignEasy for Web, which you can add to the document.
While the signature options mentioned above were for getting your best signature on the document, we provided the Saved signatures option for completing documents quickly, allowing you to focus on other matters at work. Since we are all for saving time and improving your efficiency as well.
More often than not, documents to be signed have multiple pages and multiple areas where you need to add your signature and we just do not want you to draw the signature over and over again.
If you’ve saved a signature using the above-mentioned methods, you can find them in the Saved section which you can use later on while signing documents.
Check out the signature options we have and see which method gives you your best signature. Want to see how your best signature appears online? Try signing a document now.
Days ago, we introduced the Request Signature feature on SignEasy for Web. This helps you to request anyone (even a non SignEasy user) to sign and send the document back, within minutes.
To help you get acquainted, we have prepared a walkthrough to get you started.
How do I request a signature?
To request a signature, click on the button highlighted below to view the options.
To request a signature, click on the button highlighted below to view the options. In the options, select Request Signature.
Add the email addresses and names of the recipients of the signature request. You can also add an optional message for the signers.
Once you’ve completed adding the details, click on Send to send the signature request to the signers. The signers will be notified immediately by email about your signature request.
Once you’ve sent the request, you can stay updated on the progress of the signers by reloading the web app window. Click on the link next to “Waiting for” to view the status of the signers.
How does a signer view the request and sign the document?
At the signer’s end, they will receive an email notifying them about the signature request you have sent
On clicking the link provided in the email, they will be taken to a landing page where they can choose to sign or decline the request. They can proceed by clicking on Continue.
On clicking Continue, they can view and sign the document, and add initials, date, and text.
Once the document has been finalized, they can click on Finalize to complete the document and send it back to you.
Once the document has been sent successfully, the signer will be taken to a page to inform them that the signature request has been completed, along with the other signers in the request flow.
The signer has completed the document, what’s next?
Once the signers have signed and sent the document back, all parties will be notified by email, and receive a copy of the signed document, along with signature certificate. You can view the completed document on your SignEasy for Web dashboard, in the ‘Completed’ section.
How do I remind a signer to sign a requested document?
To remind a signer to sign the requested document, you can click on the blue drop-downbutton at the far right to view options, and select Remind to send an email reminder.
How do I cancel a signature request I have sent?
Sent the wrong file? Or sent a request to the wrong person? Worry not. To cancel a sent request, click on Pending in the right side Menu.
Click on the blue drop down button at the far right of the document to view options. Select Cancel.
Click OK to confirm the cancellation of the signature request.
Can a person decline a received signature request?
A person who has received a signature request can decline by clicking on the Decline option.
How do I add more signers in the signature request?
By default, there are only two fields to add signers. You can add any number of recipients by clicking on Add Recipients to generate more fields. They will be sequentially added to the signature flow.
And if I want to remove an added signer?
To remove an added signer, click on the remove button at the right.
How do I add myself to the list of signers?
If the document requires your signature as well, you can check the Sign Yourself box to add yourself in the list of signers. You can then choose whether to sign first, or last by choosing from the two options next to it.
What if I want to change the order of the signers?
To change the order of the added signers, click on the drag button at the far right, and reorder the list by dragging the field across.
It was a long hard day at work for Bill, and he is winding up for the day. That’s when he remembers that a client is leaving for a long vacation in a few hours, and there’s an important contract, which has to be signed by him.
Bill knows that SignEasy will do the job on his side, but if the client has to sign it quick, he will have to download the app, review and sign it, and send it back. When time is of the essence, Bill really does not want the client to go through a prolonged procedure either. What does he do now?
Found yourself in a situation like this before? If so, we’ve just solved this for you – with our new Request Signature feature.
Bill can now simply email the document he wants signed to the other person. And the other person doesn’t need to have a SignEasy account. He’ll be notified by an email with a link to open, and then he can view the document, type in his name and other necessary details, sign it, and simply send it back.
All within the time you took to read this paragraph
Click here to try out the Request Signature feature now! Do tell us what you think about it
* This feature is only available on the new SignEasy for Web, and is available to all users – free or paid, on a limited beta time period. It’s coming soon to your favorite SignEasy apps on iOS and Android.
On September 16th , we brought out the iOS 9 update for SignEasy coinciding with the Apple iOS 9 launch. The update brought in two cool features which will help our users stay efficient, productive and save more time!
The delight came to us soon after, when we saw ourselves making it to the Great Apps for iOS 9 featured list by Apple on App Store among the likes of Dropbox, Outlook, Twitter, Auto Desk and being the only business-grade eSignature application to be featured there.
[Update: Apple just featured us in their Great Apps & Games for iOS 9 list in the App Store. Read more here]
The WWDC 2015 was an eagerly anticipated event at SignEasy, to learn what Apple had planned to bring out in iOS 9, and also to see how we could leverage it to help our users. Apple’s previous update with ‘extension capability’ had helped our users sign important documents right within any app. This time, we wanted to do more, and were constantly discussing what could be new in the new OS. Once we started, there was no going back.
And today, we have brought out the iOS 9 update for SignEasy, with two cool features which will help our users stay efficient, productive and save more time!
Here is a quick overview.
Quicker access to SignEasy with Slide Over
You know your iPad is great for work. Now, you can make even better use of it with the Slide Over feature. Just open, sign and send documents with your SignEasy app – without leaving the one you’re currently in. Isn’t it amazing? And the best part, it is available for all iPads running on iOS 9.
To open the Slide Over, swipe leftwards from the right side of the screen, where you can select SignEasy from the listed apps. On selecting SignEasy, it becomes the primary app (here being the messenger) becoming inactive in the background.
Multitasking with Split View
Want to run SignEasy side by side with another app, say Mail, Evernote or Dropbox? Or sign a document while continuing on the group chat? With iOS 9, you now can!
With Split View, you can now go a step further and be uber-productive by running two apps side-by-side on iOS 9. For example, if you’re on a mail app, just swipe inwards from the right end to open the Slide Over, and tap on the control just outside the Slide Over border to enter Split View. SignEasy works beautifully next to your mail app now, with both apps active and functional. Just sign documents and send it back in a breeze, without any unnecessary tapping, switching between apps, or waiting for apps to load – making it a smooth, seamless, multitasking experience. The multitasking feature is available only on iPad Air 2 and above.
When everything you need is in front of you, it is easier to focus.
To get a hands-on experience with the new SignEasy update on iOS 9, we suggest you to download it from here and give it a spin.
This update also lets you now experience SignEasy on iPhone 6 devices (and above) in landscape orientation, like in an iPad, using the Split Screen view.
Electronic signatures have been here for a long time now. At this age when technology has proved to be an important factor in eliminating delays and hurdles faced at the workplace, there are still people who remain ignorant or misinformed when it comes to signing documents online.
Here are some of the myths that are still going around with regard to eSignatures.
eSignatures aren’t secure
False. Using eSignatures can be likened to using the internet to transfer money from your bank – it’s perfectly safe. Qualified eSignature providers have different methods to secure documents – SSL encryption, biometric authentication, passcodes, and password protected accounts. See here.
They have no legal validity
False. Electronic signatures have been legalized in many countries over the world (read more). The federal E-Sign Act of 2000 passed in the USA, The Electronic Signatures Directive of 1999 in the European Union, laid the foundations for legislations passed by different countries around the world (with others following the suit as we speak). They acknowledge electronic signatures as binding as handwritten or wet signatures.
I can never prove that someone has signed a document
False. Qualified electronic signature solutions such as SignEasy provide a signature certificate to verify the audit trail. The signature certificates provide unique document fingerprints, IP addresses of the signers, and time stamps indicating when the document was signed.
All this paperless, going green claims are nonsense
False. If you think this is true, then here are a few stats: 50% of business waste is constituted by paper; 42% of the global wood harvest is used to make paper; approximately 400 million tonnes of paper and paperboard are produced globally. 1 tree can produce 80000 A4 sheets. Imagine how much paper can be saved with electronic signatures instead of relying on paper. At SignEasy, over the past five years, we’ve helped save approximately 57 million sheets of paper, which is close to 712 trees. You do the math.
They are costly
False. Consider purchasing a house you really like. You treat it as an investment, not as a credit sink. Similarly, electronic signature apps can be considered as an investment too. Why? Beyond the obvious benefits of helping you sign documents online and on the go, they help save money in the long run. AIIM (Association for Information and Image Management) estimates that processing a hand-signed page costs a company $6.50. A research conducted by Ombud gives the figure of an average of $20 saved per document – for enterprises that adopted eSignatures. Since SignEasy’s entry into the market, we’ve helped our users save nearly $100 million.
I need to be technically competent to use eSignatures
False. eSignature applications are very easy to use, and can be used by anyone with a functional smartphone. The entire tech is handled by the eSignature provider; the users have an intuitive signing experience that lets them do just that and nothing else.
They require special software to be installed
False. The software is used on the cloud. You use the app on your browser or on your app, and send the documents online. User-centric eSignature solutions allow you to sign documents on the web within your browsers, as well as on your phones or tablets.
You can learn more on the benefits eSignatures bring to your business here.
Last week, we brought in a version update for SignEasy for iOS (ver 5.6.4). Just dropping in a quick note on the goodies this update brings to our iOS users.
Extending Support for Chinese, Korean & Japanese: In the effort to provide the best localized experience while being a global product, we now support Chinese, Japanese and Korean languages. This takes our international language support count for SignEasy on iOS to 15.
Better Signature Synchonization: With the new update, you can now keep your signature synced across all platforms and devices, making the signature experience smoother.
Better Support within the app: The newly added FAQ section within the Help section will now help you find answers to your queries and issues right within the app.
Get going with these features by updating to the newer version. If you have any suggestions or feedback to share with us, you can drop us an email at hello[at]getsigneasy.com.
Dalhart Independent School District provides education from elementary to high school grades across five campuses in Dalhart, Texas.
The HR department at Dalhart ISD faced a problem – their hiring process was long and involved multiple touch points, which made it difficult to keep a track of. Contracts and letters of assurance (LRAs) had to be prepared months in advance, and had to be sent out to teachers through the post. This meant it took the department at least 4 weeks to receive the signed contracts and continue with the administrative process. The process was becoming cumbersome and unacceptable.
Having understood this pain point, Kathy Winchell, the HR Director of Dalhart ISD, set out to turn this process around. The complete reliance on paperwork in the process was the cause of the drawn-out hiring process, and could have been eliminated by digitizing this entire workflow. Thinking of electronic signatures as the solution was a logical next step – and this is when she came across SignEasy.
How is SignEasy being used?
The HR department prepares the employment contracts and LRAs and uploads them to Dropbox. Kathy then heads to the five DISD campuses to meet in person the employees to be enrolled for the next academic year. She simply takes her iPad to access the documents and import them into SignEasy, visits the teachers, and gets the LRAs signed on the spot. She reduced a process which used to take months to a 10 hour task. Kathy says, “SignEasy is fast, efficient and saves us a lot of hassle.”
And how is Dalhart ISD benefiting from using SignEasy?
Finalizing an employment contract is now quicker since employees are signing up on the spot. There is now no need to send, wait, and follow up anymore.
Previously, the HR department had to wait for weeks, for the contracts and LRAs to be returned before they could be filed. The whole process has now been reduced to a 10 hour task.
With SignEasy’s cloud integration, the documents can be accessed, signed, and saved immediately. These documents can be easily retrieved by anyone in the department.
Want to see how eSignatures can help you in your business?
What do Yevhen Konoplyanka, Fabio Coentrao, and Joao Moutinho have in common? Other than being professional football players, of course?
Deadline day duds! Their deadline day transfers failed to materialize, due to reliance on paperwork. Papers went here, papers went there, they went across countries and continents and were eventually delayed, much to the disappointment of football fans all over the world.
In January 2014, Liverpool came close to signing Yevhen Konoplyanka but the move fell through at the last minute, painfully and excruciatingly, on deadline day. In August 2012, Tottenham nearly signed Joao Moutinho, having agreed on a 24 million transfer pound fee with FC Porto, only to miss out because of not submitting the paperwork on time. In August 2013, Fabio Coentrao failed to complete his transfer from Real Madrid to Manchester United, again because of missing paperwork deadlines. In all of this, the football fan was treated to the ups and downs of the game itself, an experience he definitely wouldn’t have enjoyed.
And all of it because of what?
Paperwork, handwritten signatures and fax machines?
That feeling when the club has missed out on a player. Image Source
A quick shift to electronic signatures for signing and sending contracts, and they would’ve been kissing the crest on the shirt already. That way, it would have saved football fans like me around the world from suffering the agony of failed deadline day transfers. At least going forward, we can be spared these needless bouts of euphoria and sadness.
In the first part of this post, we talked about how signatures have come along over the course of history.
As we said earlier, Morse code had a major impact in the development of modern electronic signatures.
The invention of telegraph and Morse code were two significant moments in the history of civilization. They changed communication forever. The time it used to take to deliver messages – days, weeks and months – was reduced to mere seconds. Eventually, some of the communications delivered through telegram started to include agreements to terms and conditions, intended as enforceable contracts.
The earliest validation of electronic signatures came in 1869, from a ruling passed by the New Hampshire Supreme Court.
“It makes no difference whether [the telegraph] operator writes the offer or the acceptance in the presence of his principal and by his express direction, with a steel pen an inch long attached to an ordinary penholder, or whether his pen be a copper wire a thousand miles long. In either case the thought is communicated to the paper by the use of the finger resting upon the pen; nor does it make any difference that in one case common record ink is used, while in the other case a more subtle fluid, known as electricity, performs the same office.”
In the 1980s, electronic signatures became prominent in business through fax machines. Companies and professionals began to use it for office automation, business communications and time sensitive delivery of paper documents. The practice quickly established itself in business workflows and continues to this day.
It was along this period when personal computing started to make inroads at workplaces. The advent of Internet and Email once again changed how people communicated, and this is where modern electronic signatures finally took shape. Documents could now be sent electronically through email to any corner of the world, and getting important documents signed became easier.
The adoption of electronic signatures came with doubts – over the validity of documents signed electronically, and courts in various jurisdictions decided that enforceable eSignatures included agreements made by email, signatures made using digital pens, and signed digital documents. These were the first steps towards legalizing eSignatures worldwide.
Need for new laws for eSignatures
With electronic signatures witnessing growth in use, businesses and governments in various countries understood the need to formulate guidelines for regulating the safe usage of such signatures.
In 1996, Utah became the first state in the United States to pass a legislation that gave legal status to documents that had been signed electronically. Other states followed suit, and by the time the E-SIGN Act of 2000 was passed and signed into law by President Bill Clinton in the year 2000, a number of states already had their own regulations.
In the European Union, The Electronic Signatures Directiveof 1999 served as the reference to using electronic signatures in electronic contracts within the Union. The federal E-SIGN Act passed by the Congress in the U.S., and some of the guidelines in it became a reference to other legislations around the world. What helped in the passing of the E-SIGN act were the concepts laid in the Uniform Electronic Transactions Act (UETA) released by the National Conference of Commissioners on Uniform State Laws (NCCUSL) in 1999. Soon enough, other countries around the world were formulating their own regulations on the use of electronic signatures.
Where are eSignatures now?
At the moment, eSignatures are enforceable in more than 36 countries. Other countries are acknowledging the need for eSignature regulations, and in the years to come, many more are bound to adopt new legislations to grant validity to electronic signatures. This would help more businesses to switch over to electronic signatures and take down associated barriers that stand in the way.
We use signatures every day, treating it as a trivial action, and not giving much thought to it.
Why should we? We have used them since we were kids, trying to figure out our own scribbles. Signatures are now ubiquitous, and we don’t think about them, simply because we are so used to them.
But if we did stop and think somewhere, we would be dumbfounded as to how affixing a few scratches on paper is taken to mean our consent for anything that has been written. We would think how and when we decided that this was the way we were going to prove our approval of anything. There should be a date for this, yes?
The truth is, we started using signatures a really long time ago.
Signatures are believed to have been derived from one of the first modes of communication after speech – symbols. Symbols have been widely used by prehistoric humans and the first crude signatures, done for the purpose we use them now, would have been made about 30,000 years ago.
First signatures? Hand stencils, dated 13000 to 9000 years ago, Cueva de la Manos, Argentina
The oldest, most popular symbols in prehistoric times were cave paintings and rock art. These means of communication sometimes had individual marks that signalled that they had all been done by the same person. These were perhaps how the messages were authenticated, even. Similar patterns across regions, unique designs that stood out from the rest, these were arguably the first signatures.
Mesopotamian limestone cylinder seal and its impression, invented around 3500 BC in Mesopotamia, Modern day Iraq. Image Source
Eventually, by the time the Bronze Age had begun, symbols helped humans develop the first writing systems. Historians have observed that writing emerged in many different cultures in this period. Some of the earliest written communication methods happen to be the Sumerian cuneiforms, Egyptian hieroglyphics, Cretan hieroglyphics, Chinese logographs, and the script of the Olmecs in Mesoamerica. The Sumerians, in particular, authenticated their writings by using seals applied into their clay tablets.
It was Iron Age by the time we got to our first alphabets. The Phoenician alphabet gave rise to Greek and Aramaic which led to the development of the major writing systems that spread to Western Asia and Africa and Europe. They became the foundations for a majority of modern languages.
Signature of the ancient Greek vase-painter and potter Exekias, who was active in Athens roughly between 545 BC and 530 BC. Image Source
The earliest handwritten signatures that were used to authenticate documents were observed during the rule of Roman emperor Valentinian III, in the year 439 AD. The practice of adding subscripto to authenticate wills began around this period as well. A subscripto is a short handwritten sentence at the end of the document that says the signer has subscribed to the contents of the document. This practice of signing documents with a similar declaration and the form of using one’s own name to represent the signature can be attributed to this exact time.
Since then, written or printed communication (thanks to Gutenberg’s press) continued to be the norm till the second half of the nineteenth century. This was during the Industrial Revolution, and it changed the way we lived. Some of the inventions of this period are the foundations of our modern world – the telephone, steam engine, airplane, and automobile. With regards to communication, the invention of Morse code, first used in 1844, revolutionised the field and cut short the time it took to pass information from months and weeks to mere seconds.
Simplifying life – by enhancing productivity and saving time, has always been the mantra at SignEasy. And it is always a special moment when a user reaches out to us saying how we have helped in making their lives easier. The most satisfying part of what we do, is in helping them build and grow their business they are passionate about.
Recently, we had the opportunity to connect with one such person, Roman Rytov. Roman is the Chief Wheeling Officer at Wheely Grilly, a grill-on-the-wheel food truck operating out of Atlanta, GA. After working in the IT industry for over 23 years, he switched to the entrepreneurial side to co-found Wheely Grilly with his partner. As the Chief Wheeling Officer, his responsibilities include sales, marketing, business development and growth of the customer base. The food truck is a prototype of their future restaurant business.
Roman kept aside some time in between delighting his customers, to share his SignEasy experience with us. Here are a few excerpts.
What does a day in Roman’s life look like?
I start my day at 6:30 AM and skim through emails first as there might be urgent emails to address. I also look into the service inquiries to be responded to and other interactions on social channels. This is how the early morning goes. During the day, if we have a shift where I work myself, it occupies all of my time in the truck. If the trucks go with crews staffed, I often go along to talk to the customers, see for myself that everything works and what can be improved.
What do you love most about your profession?
The most I enjoy is the fact that now I’m the boss of myself and responsible for the business end-to-end. Besides that, it’s an extremely rewarding industry. We have at least one or two first-time customers who buy from the truck during a festival, and a couple of hours later come back to buy more food. This undoubtedly proves my partner’s high-quality culinary skills and backs up our strategy. To see almost immediate factual appreciation of your work is very meaningful.
What sort of paperwork do you encounter during your daily life?
I’m always attentive to the inquiries about our service since the speed of reaction to inbound customer requests is the king of the game. I complete application forms, send our marketing materials, share references, and compose a proposal adjusted for the customer. I use SignEasy a few times a day for completing various forms, signing contracts and applications.
How did you discover SignEasy?
Once I asked one of my customers to “print-sign-scan” a document and received his response a few seconds later. I was intrigued by the speed and asked for the secret behind this. The customer obliged and two minutes later, I had purchased a SignEasy license for myself.
What is a typical workflow in which you use SignEasy?
Let’s say you organize an event and look for the food trucks to bid. You send an application form with lots of empty fields to complete. Each such form is unique and I complete all the relevant information: menu details, credit card numbers, sign with initials acknowledging certain policies, etc. Then I attach more generic documents and the links and send it. There is nothing complex here, but the ability to respond faster by quickly filling the documents and signing them is vital.
How has it improved your life?
As mentioned earlier, the trump of success in our business – besides high-quality food and customer service – is the speed of response. In our case, it’s measured by minutes, not hours. Without SignEasy, we simply couldn’t have been this fast, and we’d have lost a few deals. At times, it allows me to address the paperwork and sign documents the first thing in the morning, well before I have actually started working. It empowers me to do my job anywhere.
What results have you experienced after using the SignEasy app?
The speed of reaction is what differentiates us from other food trucks. When we respond within a few minutes after the inquiry has been sent with the total package and all the paperwork signed (while others ask for extra time to get to the scanner), it creates an overall impression of professionalism and excellent execution. SignEasy has helped us create that impression on our customers. It helps save time, and earn money. It is flawless and always works as expected.
How do you see SignEasy helping other people around you?
I’m planning to hire a person for booking, truck scheduling, and other operations, working without vendors and suppliers. We’ll then work together with SignEasy, and I’m sure it’ll be up for the challenge.
Thank you for sharing your SignEasy experience with us! Check out Wheely Grilly to see what Roman has to offer.
Take a look at our Spotlight Series to see how eSignatures improve lives of people from different walks of life.
If you have an interesting story to share about SignEasy, write to us at hello[at]getsigneasy.com, we would love to hear from you.
In the 90s, personal computing started to become more prominent in business, as organizations wanted to take advantage of faster processing and greater computing capabilities. Anything that minimized delays with paperwork and moved things faster was a plus. Thus, the transition of business processes towards digitization was almost organic. However, what continued (and still does) to stand out as an anomaly in this shift from paper to digital workflow, are signatures. As a practice ingrained in their systems, individual professionals and businesses still tend to switch to paper when it comes to signing documents. This has been a recurring ‘last hurdle’ in the move to an all electronic process. Signatures are a highly vital element in business workflows, and bring in a lot of dependencies with them. Therefore, this break in the otherwise smooth, digitized business processes make businesses – starting from freelancers to SMBs to enterprises – slow and far less productive. Alongside this, count in the other hassles with respect to paperwork – they get lost or damaged, hamper collaboration etc.
Now, with electronic signatures, documents can be signed online, cutting down turnaround time by more than 90%. It means a document can now be signed and sent online even before the ink had dried on paper, figuratively! The signed document is also legally valid – enforceable by legislations passed in various countries.
As rightly pointed by Geoffrey Moore, author of the bestseller Crossing the Chasm, “E-signatures remove the last barrier between a hybrid paper-to-digital workflow to an all-electronic process, dramatically accelerating closure in any type of transaction that requires a contract. E-signatures let users cruise through the workflow without stopping.”
Let’s have a look at the benefits electronic signatures bring to your business.
Cost Savings You might think that paper is cheap. However, paperwork accrues up costs – in purchasing, printing, copying, scanning, delivering and storing of paper. Imagine how much you could be saving by digitizing this process. A research conducted by Ombud for enterprises that adopted eSignatures, showed that the average savings per document is $20, and expected ROI over the next five years can be as much as $50 million – when integrated with existing internal technologies and business processes.
Saving Time It is surprising how we are almost compulsive at times with the age old paperwork ritual of printing, signing followed by faxing/scanning and then sending it – all this while knowing it is costing us time. On certain other occasions, you’d be wishing for all this to be digitized, allowing you to focus on other important matters. Here’s the straight fact – eSignatures can help businesses avoid all these delays. The turnaround time for a document can be shortened by as much as 90%! This stat on its own can serve as the impetus for businesses in adopting eSignatures.
Mobility Technology has helped in the growth of a multi-device, multiple location workforce. Forrester’s 2013 Report of Mobile Workforce Adoption Trends shows that the number of ‘anytime, anywhere’ workers grew between 15% to 29% during 2011-2012. A major advantage of eSignatures is in helping businesses to function irrespective of location and time.
Paper Trail Managing paper can be a tiresome task. Time and expenditure in sending documents, copying it and storing for filing; and add to it the possibility of documents being damaged, lost or forged – these pain points can be avoided using electronic signatures. It is also easier to archive and retrieve, and a digital log will provide the details of the document such as email addresses, time when the document was signed, IP address, and the digital fingerprint of the document.
Additional Security Electronic signatures can be protected using passcodes, and biometric authentication methods. Users can access documents only by using their associated eSignature credentials provided by the solution provider, and the receiver of the emailed document can only access it from his protected account. This lends it additional security when compared to ordinary paperwork.
Environment Did you know that over 10 liters of water is required to make a sheet of A4 paper, or that 50% of business waste is constituted of paper? The effort and consciousness to protect the environment by adopting nature-friendly measures is only multiplying by each day. This brings in a real, legitimate demand for reducing paperwork at work. Electronic signatures help in saving paper and trees, bringing down greenhouse gas emissions, and reducing the burden on the environment.
Now that you’re aware of the benefits of electronic signatures, are you ready to make the move?
Every single second we spend at SignEasy HQ while building, discussing and ideating is centered around just one key thought – how can we simplify life by enhancing productivity and saving time. The best & the only validation to this comes when we hear from our users telling us about the bit we added in making their lives easier.
One such user is Sudeep Mishra. Sudeep is the Co-Founder and Managing Director of TresVista Financial Services Pvt. Ltd., a high-end financial services provider that offers a diverse, and in-depth set of services to investment banks, private equity firms, hedge funds, and financial services institutions. Prior to co-founding TresVista, he was the Chief Financial Officer and Vice President of Business Development at Globatronix (Bombay) Pvt. Ltd., and played an integral role in the rapid growth of the company.
Sudeep spent some time talking to us as part of our Spotlight Series, sharing his SignEasy experience. Here are a few excerpts.
So Sudeep, what is your daily routine like?
We provide valuation and research services primarily to private equity firms and other asset managers. I come in at 9 a.m. and meet with various heads of departments, starting with financial operations, HR and business development. I typically have a couple of sales calls and interviews that primarily deal with retainer contracts, or multi-week projects that we sign on.
What devices do you use daily?
I use an iMac at work, an iPad at home and carry an iPhone.
Tell us more about your SignEasy experience.
It works really well for me as it allows me to get documents that I usually deal with- retainer contracts, non-disclosure agreements, and more – signed in a timely manner right on my iPhone, when I am home as well as when I am on the road.
How does it help you?
SignEasy has given me the freedom to be more mobile, productive and responsive when I am out of office.
If you could describe SignEasy in one word, what would that be?
Thank you Sudeep, for sharing your SignEasy experience with us.
Take a look at our Spotlight Series to see how eSignatures improve lives of people from different walks of life.
If you have an interesting story to share about SignEasy, write to us at email@example.com, we would love to hear from you.
Oliver John, a Client Manager at Neuron Wireless Ltd, had a problem.
On a busy Friday, while he was out on a client visit, he received a call from another customer who wanted a signed copy of an invoice to process a payment. Oliver realized that his quarterly numbers were dependent upon this payment arriving on time. He immediately broke into a sweat, knowing that since the quarter ended the next day which was a holiday, he ran the risk of not meeting his quarterly targets if he couldn’t get that payment on time. But how? It was unlikely that he’d have a printer, scanner or a fax machine around him until the end of the day. Going by the traditional print & courier meant he would only receive this payment in his next quarter and not the current one. What was he to do?
This is a dilemma that has faced professionals for decades now, since the paper document became the main way that businesses confirmed and validated their transactions.
Only in the last few years with the advent of eSignatures, the problem had started to resolve itself.
Legally binding Ever since eSignatures were legalized and granted the same authority as physical signatures by the ESIGN Act, 2000 in the US, workplaces have adopted them more. Other countries have followed suit, opening eSignatures to people and industries in different parts of the world.
Faster Signing Process With eSignatures, instead of printing a document, signing it and then sending it, one can simply open the document and input a signature with a few clicks of the mouse, or a few taps on the mobile device, and send it immediately.
Device Friendly In the new age of technology, documents can be signed using eSignatures on mobile, tablet, or computers. This means there is flexibility in signing and sending documents from anywhere, anytime. A document can be signed and sent from any device, without having to run around searching for a printer and scanner.
Cloud Storage With cloud integration, documents can be saved on the cloud, making it easier to access them. One can even sign and send documents without having to download them onto the device.
And how did all this help Oliver?
Within minutes he had picked up his phone, launched the SignEasy app, signed the invoice and sent it across to the customer. Voila! The money was in the bank by the morning, his quarterly targets had been met, and he had another happy customer.
And that would be just one example of how Super eSignatures saved the day, yet again!
SignEasy for Web is a week old now, and we have already talked out our thoughts behind this step from being mobile-only to mobile-centric, or as we say, “user-centric”.
The key user delight we believe, will be it being a viable, easy-to-use, and a powerful alternative to the enterprise-oriented document signing experience on the web.
Here’s a low-down on what you – as a first time or a veteran SignEasy user, can expect in its new desktop avatar.
Flexibility This is all set to address the recurring question “When would SignEasy be available on the desktops and notebooks?”, which used to come from our customers using SignEasy in their offices. This feedback, coupled with insights like 80% of the workforce still using desktops, was one of the reasons behind SignEasy for Web. Now that it’s finally here, users can sign documents on their computers as well, alongside SignEasy’s eSignature experience on mobile devices. This provides SMBs more flexibility for their employees and customers, who now have one more avenue for signing documents.
Convenience Think of all those instances of reviewing and signing documents that run into multiple pages or those which need lots of data to be filled in. The traditional desktop experience still scores over the mobile one in all such cases, which in fact are pretty common. SignEasy for Web will allow reviewing, filing and signing all such documents directly from your workstations.
Usability The larger screen allows you more usability in accessing and reading documents, but more importantly, it allows you to move signatures and other annotations around in the document, and place them exactly where and how you like it.
Ease of Use There is no further need to download and install a third party software to sign and send documents online. You can simply go to app.getsigneasy.com and start using it on your browser immediately.
No more switching between devices In the absence of a desktop/notebook signature experience, the existing SignEasy users were forced to leave their workstation and switch to the mobile app for signing a document and then switch back to their workstation- a certainly cumbersome experience. With SignEasy for Web, they can now work without such distractions and send documents right from your desktops.
Time to experience this, hands-on! Try out the SignEasy for Web now. Read this to help you get started.
Every year, over 2 billion Euros are left unclaimed in Europe.
Most travelers who shop in the European Union are unaware of VAT refunds, and this is what Vatfree in Netherlands looks to solve. They assist over 16000 travellers annually who want to shop tax-free in the Netherlands. However, when travelers arrive at Schiphol Airport, Amsterdam, they often expect a long, cumbersome and tedious process of tax refunds due to previous experiences.
How did SignEasy fit in? To ease up the refund process for their customers, Vatfree switched to SignEasy. Travelers are greeted with a simple digital process on an iPad. After submitting their receipts, they are asked to fill out and sign a consent form with their personal details. The consent form authorizes Vatfree to collect taxes on their behalf and the money transferred to the traveler.
What did SignEasy bring to Vatfree and their customers in the process?
Efficiency Using SignEasy, Vatfree simplifies the refund process for the traveler by cutting down 3 to 5 minutes of the time spent per customer. This meant that for every 12 customers, Vatfree gains an hour in the day.
Customer Satisfaction By using electronic signatures, Vatfree leverages technology to ensure customers have a fast and hassle-free workflow when it comes to the refund process. Travelers benefit from the digital paperwork process, especially in airports as they tend to be in a hurry.
Differentiation Vatfree stands out from other companies with their adoption of technology that simplifies their workflows.
Social Responsibility With the use of electronic signatures, and digitized paperwork processes, Vatfree saves paper, contributing to the environment.
Listen to what Henk Smeenk of Vatfree has to say about SignEasy.
Do you have a story similar to Vatfree? Or are you looking to embrace change like how they did? If so, write to us at hello[at]getsigneasy.com
After months of hard work and sleepless nights, we are thrilled that SignEasy for Web is finally out. This is a very exciting feature as it gives users the flexibility to now use SignEasy on desktops and notebooks, along with mobiles and tablets. The web app is supported on Internet Explorer, Mozilla Firefox, Google Chrome and Safari, and can be used on both Windows and Mac OS.
Let me give you a walk-through to help you get started with SignEasy for Web.
For a quick overview, check out the video below.
The new SignEasy for Web is handy for users who would like to use SignEasy on their desktops and notebooks, along with the existing mobile experience. It supports multiple document formats such as PDF, MS-Office (DOC, DOCX, XLS, XLSX, PPT), Openoffice, Text, HTML, RTF, CSV, and also images (JPG, BMP, PNG, TIFF). Please remember however that the signed files that are exported using SignEasy will be in PDF format. It also allows you to insert initials, dates and text other than signatures.
Who can use SignEasy for Web?
SignEasy for Web can be used by anyone with a desktop or a notebook. To start, go to app.getsigneasy.com where you will be welcomed by the login screen. If you don’t have a SignEasy account yet, create one using a valid email ID and password. You will need to verify your account from your email address. You can also sign up using your Google account which will allow you to skip the verification process and start immediately.
If you are an existing user, simply log in using your SignEasy credentials and get started. All the documents within your SignEasy app in your mobile/tablet device will be available in the web app as well.
New users will find it easy to navigate and use the web app with the helpful prompts to get you started.
Getting Started : Importing the Documents
Once you log in for the first time, you can find a test document waiting for you to try a sample signature on. You can find visual prompts which show you how to scroll, rotate, zoom and add signatures, initials, date, text and more.
You can import a document by clicking on the Import button on the left side of the dashboard.
Then select the file you want to import.
You can also import a document by selecting a file on your file explorer, dragging it into the web app window and dropping it.
Done! How do I sign the document now?
Click on Signature to input your signature. Choose any one of the Signature options and input your signature by clicking on OK.
You can add as many signatures as you’d like on a document by clicking on the document to add. To stop, hit the Escape key.
For the benefit of our users, we have multiple options for adding signatures.
The default option is to draw your signature. You can draw your signature using the mouse or track pad.
Select the ‘Save as primary signature’ checkbox to save the signature for future use.
This option allows you to type your name which will be converted into a stylized signature, with four options you can choose from.
Sign via Mobile
Using this option, you can have a signature link sent to your registered e-mail address.
Access the link in your mobile device to get directed to a signature screen in your mobile web browser.
Draw your signature on the screen and once you hit OK, your signature will automatically appear in the desktop browser.
You can select on the checkbox below to save it as your primary signature which you can use later.
If you’ve added a signature before, it will be saved automatically as your primary signature which you can choose instead of having to draw your signature each time. You can also save your signature which was signed using the Sign via Mobile option.
Ok, added my signature too. What’s next?
SignEasy allows you to add more details other than signatures in the document, such as initials, date and text.
To add your initials, follow the same process with the options for adding signatures.
You can add the current day’s date by selecting the Date option and clicking on the document.
To change the date or date format, you have two options.
1. Editing the date manually by clicking on the Date element and changing it.
2. To change the date format used in the document, go to the document dashboard, click on Profile, where you can view the Account Overview page. You can change the default date format by choosing the preferred format and saving the changes.
Sometimes, while signing documents there will be a need to add text, such as Name, Title, Designation, Address etc. To add text in a document, simply click on the Text icon on top, and then on the document to insert the text box. Type your text and hit Escape to finish.
What if I need to make some changes?
If you’ve made a few mistakes while adding signatures, text or other annotations, and do not want to manually delete each element and want to start from scratch again, use the Revert Changes option by clicking on the More icon. This will clear any additions that were made to the original document, and return it to its original form.
And, sharing the document?
Once you’ve drawn your signature and added it in the document, you can choose to send it right away or save it as a draft.
Click on Done to finalize the document or save as a draft.
Click on the Share icon to share the document.
Enter the email address of the party with whom you want to share the document. If you have multiple email addresses, you can enter them separated by commas. Add an optional note for the email and when you’re done, click OK to email the documents.
Hope this is useful in helping you get started with the new SignEasy for Web! If you have doubts, check our Support portal, or write to us at support[at]getsigneasy.com
We would love to have your feedback regarding your web app experience. This would help us understand how you are using the product, and make improvements. We are constantly fine-tuning the product, and your suggestions and opinions are very important to us. If you would like to share your thoughts, drop us a line at hello[at] getsigneasy.com
In 2010, we started with the idea of helping people sign documents on the go. Smartphones and tablets were the platforms we focused on to achieve that goal. But as SignEasy evolved over the last few years and became a go-to tool for many businesses – ranging from independent businesses to small and medium businesses, to even departments in large organizations – we realized that SignEasy is not just a utility on the go anymore, but more of a productivity solution for a business. SignEasy was making employees more efficient and thus helping achieve greater business results.
Even though we kept getting accolades from our customers and partners like Apple and Dropbox for bringing out a simple, easy-to-use and innovative app for eSigning, there was one thing that was nagging us for a long time.
One consistent feedback from our customers who used SignEasy from their offices was that “When would SignEasy be available on the Web?”
We had to find out if it was something we wanted to get into when there are other players in the market. The only way to make that decision was to look at data and try to understand why and how our customers would use the web version.
A typical response from one of our frequent users was this –
“Mobile is great for getting a signature but most of the forms I work with need lots of data filled in at a later time and it is much easier to do that on a computer. Adding in numbers and dates is unpractical and time consuming on the phone with a customer. Most of my paperwork can be filled out on the computer and then signed when I go see the customer on the app.”
We found out that despite the popularity of smartphones and tablets, office work is primarily done on desktops and laptops. A survey conducted in 2014 showed that over 80% of people still use desktop computers and more than 60% use laptops at work. Modern work trends indicate that people work from multiple locations using multiple devices; it allows flexibility and convenience for employees. In such a scenario, it was hard to ignore the growing demand from our users for a web based eSignature functionality. It was a perfect opportunity to leverage our eSigning solution to the web so that our customers could use SignEasy anywhere they prefered to – either at work or in personal lives.
Today, we are excited to launch a brand new SignEasy experience for the web which carries the same ethos of user experience, ease of use and features like our popular mobile apps.
We invite you to try it out and share your feedback. It is a new beginning for us to move from mobile-only to user-centric platforms, i.e. mobile, web and whatever screen that arrives in the future. You can reach out to us at hello[at]getsigneasy.com if you would like to share your thoughts.
Anniversaries are always special. A time to look back and see how we have grown over the years, the paths travelled, and more importantly the future of what lies ahead for us.
In 2010, SignEasy was launched with the idea of simplifying paperwork for people. Over the years, it has helped people by empowering them to be more productive and efficient in their workplace, making their lives simpler and easier.
And today we turn 5. All of this wouldn’t have been possible without your support. So to everyone who has been part of our journey – our users, partners, friends and family, we are grateful.
Here is a small video of what we’ve been up to in these 5 years.
Celebrating 5 years of helping the world go paperless!
The Prime Minister of India announced last week what he called the Digital India Vision, a future in which India connects citizens and ground level innovation with digital gateways. The aim is to make governance, national programs and information simpler for India’s citizens. And part of the presentation included a reference to eSigning as a means to save time and make life simpler for the average Indian.
Image Source as @MIB_India
This is a proud moment for us. We are right now the leading Indian company to be able to provide an eSignature solution, akin to digital signatures, to the world. The fact that we foresaw this shift and have been working on this for the last five years gives us immense pride. And this is what the industry calls ‘validation’, when your concept is proved and appreciated in the real world.
But then, why is eSignature, a mere digital electronic signature, so important in this vision of a Digital India?
It is extraordinarily important, and I’ll tell you why.
Ease of Use
eSignatures are easy to grasp and use, as has been shown by several of the organisations and individuals who have taken to it in the last few years. It shows eSignatures as the ideal gateway for small towns and rural population to personalised services that will help make India a digital nation. The fact that signatures are one of the most ubiquitous and important acts in day-to-day business and trade make it the perfect starting point for people who wish to use it. Any more initiatives on the digital front by the government have to take care of ownership and legal issues of copyright. eSignatures are the base for any and all these initiatives.
eSignatures, aided mostly by apps on smartphones that dominate internet access in India, can be accessed and used from anywhere in the country, as long as there’s a phone connection. As of September 2014, India has 930 million mobile phones, and it is adding more at the rate of more than 5 million a month. Even if we take away half this number as not being ‘smartphones’, this means that the reach and scope of this technology is deep. It can bring about a real change in the way rural India goes about its business. No important transactions or negotiations need to be stalled anymore because an important stakeholder is travelling or is unable to fax across documents.
The US government recognised eSignatures as equally binding as ‘wet Signatures’ in 2000 and India followed suit in 2008. What makes eSignatures even better at times than normal signatures on paper? The fact that though normal signatures can be forged, eSignatures can’t be. Every digital act will leave a footprint that can be traced right back to a probable miscreant. Every eSignature can be checked and cross checked to have come from a specific individual. This makes the system more or less foolproof.
Ideal for Modern Businesses
In this time of internet businesses and the unbundling of entrenched sectors, we need technology that can not only do its job well, but also be able to integrate with other technologies and services that together might give a use even more convenience. According to the Aberdeen Group, businesses that employ electronic signatures in B2B sales cycles see customer retention improve by 6.4% annually. This is a very significant number. And most eSignature services are compatible with all of the other internet services you use including Dropbox, Google, Box, Slack and so on. The result is a seamless experience that wastes no time at all for the modern businessman, driving up sales and profitability.
Affordability The bottom-line in a market like India is how much this is going to cost individual users and SMBs. Because overcoming barriers to change is only possible when the price point for a new product is inviting enough for a user to consider. On this front as well, eSignatures come up trumps, as most of these products, including our product SignEasy, start from as little as INR 300, which is as cheap as they come for technology of this much value.
We have seen organizations use innovative paperless solutions in India. ICICI, one of the leading private sector banks, have adopted “Tab Banking” to open a new account. Their officers visit homes and offices to scan the necessary documents such as photographs and KYC documents. This is an important step towards helping customers avoid the need to send signed paperwork. Even though with Tab Banking signatures are not required on the KYC documents, there is still the requirement for signing on a particular form that is tied to the bank account.
The future is not far away where the officer neither has to visit the doorstep of customer nor the customer visit the bank. With eSignatures, the customers can sign and send the necessary forms to the bank themselves. Imagine the number of hours saved by the people and bank, the trips that can be avoided, and the ultimate gain in efficiency. This can be achieved on a grander scale. For example, SBI processed more than 70 million new accounts opened in 2013-2014 AY. All of those account opening processes could move to eSigning instead of physical signatures.
The push that the Government of India is giving to eSignatures is mostly about starting at a point where it is easy for the people to congregate and start using technology. It is a sound, well thought out move that could pay dividends in the future as we look towards building a digital nation.
SignEasy was a two person operation in 2010, the year we launched. And bootstrapping meant a lot of pressure first on gaining and then on maintaining traction; there was, and still is, no safety jacket. If we have no money to pay salaries and run operations, there is no company or product, period. But we have been lucky, and successful enough to be profitable.
Today we have grown into a 15 member team, and SignEasy is now among the most successful apps on iOS and Android.
As more and more paperwork moves to the cloud, we are extremely well placed to help individuals and SMBs use eSignatures, and in turn, save paper and a lot of time and money in the process.
What we think about a lot
Innovation and customer happiness, that’s our mantra. An app like SignEasy is passing through a quality check every time a customer uses it. Which means any and all feedback is in real time, giving us the data we need to keep innovating and to keep the customer happy.
Our almost continuous updates and fixes to leverage Apple’s iOS strengths (such as our iOS extension and Touch-ID support), and to bring more capabilities to customers is due to this ruthless focus on user experience.
The mail from Apple
These priorities are what I believe got us noticed by Apple.
Early April this year, something popped up in my inbox. It was a mail from Apple’s marketing agency about featuring SignEasy on their upcoming iPad summer campaign. Needless to say, we were overjoyed. Though branding with an Apple ad was one reason for our excitement, there was a significant business angle as well — iOS accounts for 85% of our paying users, and Apple’s early adopters, the people who appreciate a well designed product, had always been our own champions. Apple wanted secrecy, they specified that no major changes should be introduced to the UI and product screens throughout the campaign, which would have made the ad rendering dated.
We agreed, and complied within a 48 hour window. We couldn’t control our excitement. After all, this was the ecosystem we had been nurturing for some time. This recognition was the ultimate feather in our cap. It was all about that important word we kept hearing about in startup conferences and funding events all around the world — validation. Then we went back to our work mode with fingers crossed, looking forward to hear back from them in the near future.
Until it all went wrong.
It was the 4th of May. A routine update for iOS went wrong and our users were unable to sign documents. We were devastated. We apologized to our customers immediately, and by May 6, had expedited a fix that went live that very night, restoring full service back to our users. It had taken a day and a night of non-stop work, but we had fixed the issue, and we heaved a sigh of relief.
Several users were happy with the way we handled this.
Little did our users know that we were running against time, as May 7 was the day the iPad campaign went live. A lot of interest would be heading in our direction and needless to say, it wouldn’t have been very impressive if the app had been down on that very day.
Behind the scenes
The point I want to make here is that this experience again underlined to us the uniqueness of the lean, nimble startup model that we follow, despite being a five year old bootstrapped company. Our users have never had a reason not to trust us, and neither did Apple. As partners and owners of the ecosystem we are part of, it was imperative not to disappoint them, and we are proud we did not. The work that we put in to get the app working for our users again, the small colors and buttons we test and change to enhance usability, the late night frustrations with pizza delivery — these are things our users will never see, and that is by design.
It makes us proud that all this behind the scenes work reflects on the little screen in our users’ hands, and that they enjoy it enough to say that they love it.
Head over to this Youtube video where SignEasy’s ease of eSignature is being showcased by Apple.
Part 2 of this post will talk about the actual gains that we had by being part of the Apple campaign. There are going to be metrics, and a lot of takeaways for app store citizens like us. So stay tuned!
If you have an interesting story to share and exchange notes on how you got featured in App Stores or just want to say hello, drop me a note at spatro At getsigneasy Dot com.
This post originally appeared on Medium.