What is a Master Service Agreement

A Master Service Agreement (MSA) serves as a foundational contract that defines the rules for a lasting business partnership between two parties. It lays out the overall terms and conditions that will guide the provision of specific services or supply of products over an extended period.

This agreement simplifies the process of getting involved in new deals or projects. It achieves this by establishing a general framework that covers expectations, responsibilities, and the legal commitments of each party involved.

Imagine this scenario: When two partners decide to team up for a long-term business venture, they often need to do many different tasks together. Each time they want to start a new task, they must create a new contract. 

Making new contracts every time can be a big hassle and a waste of time. That’s where the master service agreement steps in. It helps things run smoothly by saving time and money. With an MSA, the partners can focus on their work without worrying about making new contracts. This way, they can keep things moving forward efficiently and avoid unnecessary disruptions.

What is a Master Service Agreement (MSA)? 

A Master Service Agreement is a detailed contract covering all the basic terms and rules. These rules become the foundation for any future teamwork and always stay the same.

So, you don’t need to make a whole new contract when new deals happen. You can add the new clauses while keeping the old rules unchanged. This makes it easier and means you don’t have to start from scratch whenever you want to work together on something new.

What is included in an MSA (Master Service Agreement)?

Key features of a Master Service Agreement include:

1. Parties involved

MSA mentions details about the parties involved. It includes the legal names, addresses, contact details, and their specific roles in the agreement. 

Clear identification of parties in a contract eliminates confusion, making it easier to assign responsibility for obligations and address breaches. This also benefits those with the right to claim compensation for any competition-related matters.

2. Scope of work

The MSA includes a general description of the services or products that will be provided under the agreement. However, detailed specifications and requirements for individual projects or orders are usually included in separate documents called Statements of Work (SoW) or Work Orders.

MSA outlines the services each party has to provide, estimated deadlines, and the duration for completing particular services. It lays down each party’s obligations and limitations and includes payment details regarding how each party will be compensated for their services. 

3. Terms and conditions

The MSA outlines the legal and operational terms that govern the business relationship. This can include payment terms, delivery timelines, intellectual property rights, confidentiality, warranties, limitations of liability, dispute resolution mechanisms, termination clauses, and more.

4. Duration

The MSA specifies the duration of the agreement and may outline the process for renewal or termination. It often includes provisions for how notice of termination should be given and what happens to ongoing projects in case of termination.

5. Pricing and payment

The MSA can include information about how pricing is determined, whether it’s a fixed fee, hourly rate, or based on other criteria. Payment terms and methods, such as invoicing schedules and accepted payment modes, are also typically defined. 

It also lays down the consequences of failure to pay, late fees, or penalties for late payment. Therefore, in case any disagreements occur in the future, you can refer to MSA for resolution.

6. Intellectual property (IP) rights

If the services involve creating intellectual property, such as software code, designs, or content, the MSA will clarify how ownership and usage rights are assigned between the parties.

7. Confidentiality

Confidentiality clauses outline how sensitive information shared during the business relationship should be treated, protected, and restricted from unauthorized disclosure.

8. Dispute resolution

The MSA often includes clauses specifying how disputes between the parties will be resolved, whether through negotiation, mediation, arbitration, or litigation.

9. Governing law

The MSA typically specifies the legal jurisdiction under which the agreement is governed. This determines which laws apply in case of disputes or legal issues.

What is the benefit of a Master Service Agreement?

The benefit of a Master Service Agreement (MSA) lies in providing a solid foundation for long-term business relationships. Here’s why an MSA is advantageous:

  • Streamlining business relationships: An MSA acts as a foundation for ongoing collaborations, making it easier to start new projects. Since the overall terms are already established, parties can focus on the specific details of each project without rehashing the basics.
  • Reducing contract negotiations for future projects: With an MSA in place, negotiations become more efficient. Terms like payment, liability, and intellectual property rights are already settled, reducing the need to renegotiate these aspects for every new project.
  • Enhancing accountability and performance: An MSA clearly outlines each party’s responsibilities and expectations. This leads to better accountability as both sides know what’s required. It encourages better performance by setting standards that must be upheld throughout the partnership.
  • Ensuring consistency and standardization: MSAs promote uniformity across different projects. Consistent terms, conditions, and requirements help maintain a cohesive approach and ensure that quality, compliance, and legal aspects are upheld consistently.

How to draft an effective Master Service Agreement?

Drafting an effective Master Service Agreement (MSA) requires careful consideration of various factors to ensure that both parties’ interests are protected and the agreement accurately reflects the nature of the business relationship. 

Here’s a step-by-step guide to help you draft an effective MSA:

1. Understand the specific needs and requirements

Before drafting an MSA, you must clearly understand the specific needs and requirements of the service. Describe the general scope of services or products that will be provided, define the estimated period, establish the payment method and structure, identify any data that should be kept private, define the consequences in case of a breach of contract, establish a dispute resolution process, and plan how to negotiate changes in the future. 

If necessary, reference separate Statements of Work (SoWs) for detailed project-specific descriptions.

2. Seek legal counsel and expert advice

Drafting a master service agreement isn’t easy. It requires paying attention to minute details and ensuring that the rights and interests of the parties involved are not compromised. 

This process involves thoughtful negotiations, an understanding of the industry’s requirements, and legal compliance with various rules and regulations. Drafting the contract yourself may lead to various mistakes. 

Therefore, seeking expert advice becomes critical. Experts can help you create legally sound contracts, comply with regulations, and ensure your contract is strategically structured.

3. Negotiate mutually beneficial terms

Aim for fair and beneficial terms for both parties during the negotiation process. This involves open communication, compromise, and finding common ground on important aspects such as pricing, payment terms, and deliverables.

Both parties must identify terms they are unhappy with and suggest alternatives. This process ensures that all parties are content, creating a new business relationship free of conflict and confusion.

4. Clearly define responsibilities and expectations

Ensure the MSA outlines each party’s responsibilities, roles, and expectations clearly. This includes defining the scope of services, project milestones, deadlines, and any performance metrics that must be met. 

It fosters trust between the involved parties, enhances collaboration, and promotes timely decision-making, leading to a streamlined workflow. At the same time, there will be an efficient division of labor, preventing duplication of tasks and efforts and ensuring that resources are used effectively.

Master Service Agreement (MSA) vs. Statement of Work (SoW)

A Master Service Agreement (MSA) and a Statement of Work (SoW) are two distinct but interconnected documents commonly used in business relationships, particularly in the context of service-based collaborations. 

The MSA establishes the general rules and expectations for a long-term business relationship, while SoWs define the specifics of each project or task within that relationship. Both documents work together to ensure clarity, consistency, and legal protection for both parties involved.

Here’s a comparison of the two:

1. The purpose of the agreement 

A Master Service Agreement (MSA) is a contract between two or more parties that outlines their relationship’s general terms and conditions. It does not delve into the specifics of a particular product or service being delivered. 

Instead, MSAs are designed and created as a foundational framework to support future deals between parties.

Statement of Work (SoW) is an agreement between parties that deals with a specific product or service and outlines their contractual obligations. It defines the roles and responsibilities of each party in a particular project. 

Therefore, whenever parties are involved in a new project, a new SoW is created each time.

2. What the agreement covers

MSA covers aspects like rules around payment, intellectual property rights, dispute resolution, and other basic clauses.

On the other hand, SoW covers the terms and conditions of specific projects, such as project deliverables, responsibilities of each individual, duration, and deadlines of the task, and specific terms related to a particular project.

3. How long the agreement lasts

MSA is generally a long-term contract created to govern long-term relationships. Therefore, the length of the contract can last for months and years or even more, depending on the parties’ preferences.

Meanwhile, the duration of SoW is short-lived. It lasts until the completion of the project. Once a new project starts, a new SoW is created.

How they complement each other in service-based contracts

Undoubtedly, the Master Service Agreement (MSA) serves as the backbone of service-based contracts, containing the core requirements of any contract. 

However, when a new project takes place, MSA alone may not fully protect the rights and interests of the parties involved. There might be a need for new clauses and terms to address the specific project’s requirements. 

This is where the Statement of Work (SoW) comes into play. SoW supports the MSA and establishes relevant terms and conditions to adapt to various needs, complementing the MSA. 

It’s important to note that a SoW can only be created when there’s an existing MSA, as they work together to create harmony in service-based contracts.

Here’s a table illustrating the differences between a Master Service Agreement (MSA) and a Statement of Work (SoW):

AspectMaster Service Agreement (MSA)Statement of Work (SoW)
PurposeEstablishes general terms for the overall business relationship between parties.Details the specifics of a single project or task within the framework of the MSA.
ScopeCovers broad terms, such as payment, confidentiality, IP rights, etc.Provides detailed project-specific information like objectives, deliverables, timelines, and resources.
FlexibilityOffers flexibility to accommodate multiple projects under one agreement.Focuses on the specifics of a single project or task.
DurationTypically, it has a longer duration, covering the entire business relationship.Has a defined start and end date aligned with the project’s timeline.
AmendmentsChanges to general terms require agreement and execution of amendments to the MSA.Changes to project-specific details are often addressed through amendments to the SoW, keeping the MSA unchanged.
RelationshipSets the overall framework and terms for the business relationship.Derived from the MSA, it supplements the MSA by providing project specifics.
Use CaseAppropriate for long-term collaborations with multiple projects.Used when outlining a single project or task within the overall relationship.


A Master Service Agreement (MSA) is a foundational set of terms and conditions for parties involved in a long-term business relationship. It improves business collaboration, minimizes the frequent need for negotiations, and maintains consistency in core terms and conditions throughout the business venture. 

Signeasy is an esignature and contract workflow platform that can help you execute MSA faster. From using reusable templates to getting instant electronic signatures and sending automatic reminders to sign the documents, you save valuable time, effort, and paper costs. 

Start a free trial to experience its benefits firsthand.


1. What is the difference between MSA and SLA?

MSA deals with the basic terms and conditions that parties agree to follow while conducting business for a specific period. A service level agreement, on the other hand, is an agreement that outlines the obligations of each party, clarifying their responsibilities and defining what they can expect from each other.

2. What is the difference between MSA and SOW?

MSA defines the overall terms and conditions between parties, whereas SoW deals with specific projects that arise within the framework of MSA.

3. What does MSA stand for?

Master service agreement. It is a legal contract that outlines the general terms and conditions governing a long-term business relationship between two parties.

4. Does MSA cover NDA?

Yes, MSA covers NDA. To ensure the security of confidential data and protect it from unauthorized access, MSA includes a Non-Disclosure Agreement (NDA) clause.

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